Frequently Asked Questions
Please reach us at info@thetherapeuticway.ca if you cannot find an answer to your question.
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In order to avoid cancellation fees, we require a 24 hours notice before your scheduled appointment. However, we understand that life can be unpredictable which is why at The Therapeutic Way, cancellation fees varies to accommodate you.
Cancellation fee is charged as follows:
Less than 24 hours before the appointment: 50% of session rate
No-show appointment: 100% of session rate
In case of illness or emergency, one time exemption and thereafter we require 24 hours notice.
Arriving beyond 20 minutes late (without notice) will require a re-scheduling of your appointment.
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Payments are required before the start of the session. Regardless of payment method, a credit card on file is required before booking your first session. This is to hold your appointment only and it will not be charged until you arrive or the cancellation policy is not withheld.
If paying by eTransfer, payment must be received prior to the start of session.
We also accept the following payment types: Visa, MasterCard, American Express, Discover. You will be emailed with a receipt after the payment is processed.
Checks or cash are not accepted as it is a virtual service.
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Every extended insurance plan is different so you need to inquire with your insurance provider directly to learn whether you are covered.
We recommend that you reach out to your insurer before our session to confirm whether your services are covered and eligible for reimbursement.
What to ask for:
★ Does my plan cover for psychotherapy offered by a Registered Psychotherapist or a Registered Psychotherapist (Qualifying)?
★ What psychotherapy services are covered? (individual, couples, or families)
★ Is a referral from a physician required for services to be covered?
★ Who is covered under my plan?
★ What percentage of the maximum allowed amount will my plan pay? (there may be a portion of the fee that is covered per visit i.e. 80% of the session fee)
★ What is the maximum coverage per year for psychotherapy?
After our session, you will be provided with a receipt that includes all the information required to submit to your insurer for reimbursement. If you have not been reimbursed, remember to keep your receipts to claim for tax deductions as medical expenses on your personal income tax filing.
Psychotherapists typically do not do direct billing in Ontario.
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Yes!
Our therapist intern offers low cost therapy starting at $80. It is for individuals who do not have insurance, have limited insurance, are on a budget, or paying our of pocket.
Currently all of our therapists sliding scales are full. However, we recommend to book a consult with them to discuss your financial needs as they can try to work with you.
About Fees
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A consultation is a free 20-minutes phone call where we determine if we are a good fit to work together. You would get the opportunity to ask questions regarding therapy approach, services offered, fees, and more, as well as discussing your concerns and hope for therapy.
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The length of therapy sessions depends on you, if you have met your goals, and if you are satisfied with your progress. To achieve this, usually it takes anywhere from 6-12 sessions. That being said, it is also depended on your progress, whether you are applying and mastering the skills you are taught, and whether you feel ready to go about your life without needing therapy.
It is recommended clients come to therapy for minimum 5 sessions to determine if the therapist-client relationship is a good fit. This will also give you an idea of how the therapy works and give you a chance to learn and practice some skills.
To see and make progress, it is recommended that the client attend sessions weekly or every other week. This will give you a chance to practice skills on your own time.
At The Therapeutic Way, we see therapy as an investment rather than an expense. But ultimately, you have the option to attend sessions, weekly, every two weeks, bi-weekly, or as needed. The choice is yours.
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Attending your first session can be nerve-wracking and we want to ensure things run smoothly for your first session.
First, you would need to ensure you are in a safe and comfortable environment where you can speak freely and openly.
Second, You also want to make sure you have good internet connection.
Third, Ensure you have completed the consent form and the intake form. If you don’t have time to complete it on your own, no worries, we can do it in session. But completing the forms ahead of it, allows us to continue moving forward.
Fourth, This step is not necessary, but strongly recommended. We are only spending a limited amount of time together. Along with that, you are making an investment towards your mental health and you want to make that count. Having a pen and notepad during session is a good idea to take notes and remember the things we talk about. That way you can refer back to your notes on your own time.
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If your partner does not want to attend therapy with you, that is okay. They may have their reasons for not attending. Regardless, individual relationship counselling can still be effective as you will be happier, have better communication skills, and you can still share the techniques with your partner. AND the best part is you won't have to share a therapist! By seeing your growth and how individual therapy has helped you, your partner may change their mind.
About Therapy
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Online therapy is as effective as in person therapy. What is most important with any format of therapy is the strong therapeutic relationship between you and your therapist. Online therapy is a good option when coming in-person is not feasible, when you have dependents at home, and it is also more convenient.
At The Therapeutic Way, we offer online therapy and therapy by phone from the convenience of your home. Click here to learn more about our online therapy.
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Not necessarily. Online therapy and in-person therapy are usually the same cost as their effectiveness are the same. Online therapy can also be most cost effective for the client as transportation is not involved. Now, there are therapy apps or programs that area available to clients that are cheaper than traditional therapy. However, the effectiveness of those programs are questionable, and they are most likely not covered by insurance.
At The Therapeutic Way, we offer online therapy with a registered psychotherapist that is covered by most insurance providers and helps you save the cost of transportation.
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Virtual Therapy Across Ontario.
We have two offices in Burlington. 3344 Mainway Burlington, Ontario L7M 1A6
4145 North Service Rd. 2nd Floor, Burlington, ON L7L 6A3
About Online and In-Person Therapy
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There are many different types of therapists that you can choose from. Before reaching out to a therapist, it’s important to know what issue you would like to work on. A tip is to seek out a therapist who specializes the issue and problem you are facing with. For example, if you would like to work on trauma, a therapist who focuses on eating disorders may not be the best fit.
It is also important to decide what type of therapist you are looking for, such as gender, experience, their approaches to therapy, etc. It’s also a good idea to check with your insurance provider which type of therapist they cover. A lot of therapists offer free consultation calls for you to decide they are a right fit.
At The Therapeutic Way, our therapists specializes in relationship issues, relational trauma, narcissistic abuse recovery, attachment wounds, depression, anxiety, and more. We work with adults, couples, and families over the age of 16.
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The type of therapy that is best for you, depends on you as a person and the reason you are seeking therapy. There are different types of therapy, such as somatic-based therapy, cognitive behavioural therapy, trauma-informed therapies, holistic therapy, existential therapy, and more. The type of therapy that is right for you will depend what you are looking for. While you may have an input in this, majority of the time the therapist will know what is best suited for you and will let you know.
At The Therapeutic Way, we work with clients using an integrative approach to therapy, meaning using different modalities to suit your needs. We use a trauma-informed, holistic, and relational approach to working with you. Click here to learn more.
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The term psychotherapy and counselling are often used interchangeably with some slight differences. Psychotherapy refers to the treatment based for psychological disorders and mental health issues, such as depression, anxiety, PTSD, etc. Counselling refers to wellness support and providing insights and clarity which leads to growth or personal betterment. At The Therapeutic Way, we provide both psychotherapy and counselling.
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The difference between psychotherapist, psychologist, and psychiatrist, depends on education and scope of practice.
Psychotherapist, psychologist, and psychiatrist can provide therapy called talk therapy.
A psychotherapist can provide therapy under the College of Registered Psychotherapist of Ontario, a psychologist can provide therapy under the College of Psychologists of Ontario, and a psychiatrist can provide therapy under College of Physicians and Surgeons of Ontario.
Difference:
Psychotherapist Education: Master’s Degree or higher
Psychologist Education: PhD or PsyD.
Psychiatrist: MD
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Psychotherapist: Can’t diagnose
Psychologist: Can do assessment and diagnose
Psychiatrist: Can do assessment, diagnose, and prescribe medication
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Psychotherapist Training: Counselling and focus on therapy techniques
Psychologist: Focus on clinical research and assessment
Psychiatrist: Use medical treatment such as prescribing medications for mental health conditions
Before seeking help, it’s important to know what you need and are seeking. A consultation call can help you decide.
At The Therapeutic Way, we are registered psychotherapist with the College of Registered Psychotherapist of Ontario.
About Getting the Right Support
Wondering how to change your current situation?
We offer a 20 mins free consultation so we can discuss how therapy can help you.